Welcome to Drayage ConfidenceLine

Introduction

ConfidenceLine has been selected as the authorized external service provider for the purpose of reporting to collect and direct concerns regarding rates, compensation, the TLS system or instances of harassment. This service is open to all companies and drivers operating within TLS.

The ConfidenceLine E-Web reporting system offers a secure, state of the art, web reporting communications process that allows for direct and confidential communication between you and the designate for each respective concern.

Instructions

To submit a report, simply press the "Continue" button on the log-in screen. The system will provide you with a User Name and you will be asked to create a Password for the purpose of receiving communication from the respective designate and/or to update information to your file. Once you have entered the ConfidenceLine E-Web application some preliminary instructions will be provided, please read these carefully. You will find a series of screens that include questions and information particular to your concern. You may skip over questions that do not apply, and at the end of the process you will be given an opportunity to edit the final report before it is sent by you and received by the approved designate.

You will be given an opportunity at the end of the program to edit any information that has been entered. Please make any changes at that time.

For security purposes, there is a sixty minute inactivity time limit built in to this web application. If there is a period of inactivity for more than sixty minutes, the system will cancel your access to the program. Should this occur, please start the process from the beginning.

Once you are completely satisfied with your report, you will be asked to press a "Send Report" button that will send your confidential electronic report to the approved designate.

Our call centre processes will ensure that the report is not forwarded to any individuals who may be implicated.

Remember to write down the User Name and Password provided so you can log back in to obtain an update or reply to your submission.

Contact Confidence Line

An alternate way to submit a report is to call our ConfidenceLine 1-800 service at 1-877-713-5109. Our Call Agents are available 24 hours a day to assist you.

You may also call us at 1-800-661-9675 if you have any questions regarding our service.

The program includes a mechanism for you to upload any documentation or evidence that you would like to forward with regard to this report. You may also forward documentation to ConfidenceLine Administration who will manage the upload for you. You may do so in a confidential manner as follows:

Documents, memos, pictures, emails, or any other supporting material in hard copy can be forwarded:

• By Fax: 1-800-515-1706
• By Mail: #202 – 8333 Eastlake Drive, Burnaby, BC V5A 4W2
• By email: confidenceline@xpera.ca

Please ensure your documents are marked "Confidential" and include your User Name that is provided by this program on the documentation. We will be unable to upload your documents to the file unless your User Name is included. ConfidenceLine will remove any identifiers that may jeopardize your anonymity prior to uploading your submitted materials for the company designate to review.